Shipping and Return Policy

Order Placement

Communications Related to Your Order

Once you place your order, an order confirmation email will be sent to the email address provided. If you do not receive it, please check your spam folder. We recommend adding clientservices@inspocco.com to your contacts to prevent emails from being marked as spam.

Product Availability

Products displayed on our website are not reserved and may sell out quickly. A product is only reserved once payment is received. If an item is out of stock, you may:

  • Request a notification when the product is back in stock, or
  • In some cases, preorder the product by purchasing it in advance.

Click "Notify Me" on the product page and enter your email to be alerted when it becomes available. You may also contact us at clientservices@inspocco.com.

Payment

Forms of Payment

We accept many major credit cards with U.S. billing addresses, including American Express, MasterCard, and Visa. Additional accepted payment methods include Apple Pay, Google Pay, PayPal and Venmo. We do not accept checks, cash, or money orders. If payment fraud is detected, we reserve the right to cancel an order.

Charges & Payment Authorization

We authorize and charge your credit card for the total amount (including tax and shipping) when the order is placed. If a transaction fails, some credit card companies may place a temporary hold on the attempted amount. For inquiries regarding failed payments, please contact us at clientservices@inspocco.com.

Shipping

Order Processing Time

We aim to process and ship orders within 1-2 business days after payment verification. Business days are Monday - Friday, excluding holidays.

Shipping Notification

When your order ships, you will receive an email with a tracking number and link (if tracking is available). Please allow at least 24 hours for tracking information to update.

  • If you receive multiple packages, tracking details will be provided for each.
  • While we strive for timely deliveries, we are not responsible for delays caused by severe weather, service interruptions, or carrier issues.

Signature Required for Delivery

All orders require a signature upon delivery.

Returns

We hope you are pleased with your order. However, if you need to return an item, please review our policies below.

Return Policy

  • Returns are accepted within 10 days of delivery. Eligible items may be returned for a refund or merchandise credit.
  • Returns must be shipped at your expense within 10 days of receiving the product.
  • Returned items must be in original, unused condition, with all tags attached and original packaging included.
  • Items marked as Final Sale or customized items are not eligible for return.

Returning Your Order

To return eligible merchandise, follow the return instructions below. If you need assistance, please contact us at clientservices@inspocco.com.

  • We do not accept in-person returns.
  • We recommend fully insuring your return shipment, as Inspocco does not take possession of the package until we sign for it upon delivery.
  • Until Inspocco signs for the package, it remains your responsibility.

Refunds and Credits

Once we receive and inspect your return, a refund or merchandise credit will be issued within 1-2 business days. We aim to complete return processing within 7-10 days of receipt.

Shipping Errors or Damaged Products

If we process an order incorrectly or you receive a damaged item, we will gladly replace it or offer a full refund at our expense.

To arrange a return for a damaged product:

  • Contact us at clientservices@inspocco.com or call us Monday - Friday between 10 AM - 5 PM PST (excluding holidays).
  • We will provide a prepaid return label requiring a signature upon delivery.

Customers who choose their own third-party shipping service are responsible for any additional costs, duties, or taxes. We are not responsible for lost or damaged packages handled by third-party carriers.